Capell Flooring and Interiors, Inc. ("us", "we", or "our") operates the https://www.capellflooring.com website (the "Service"). This Privacy Policy describes how we collect, use, and disclose information about you when you interact with our Service and your rights and choices regarding that information.

By using our Service, you agree to the collection, use, and disclosure of information in accordance with this Privacy Policy. If you do not agree with the terms outlined below, please refrain from using our Service. Terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, unless otherwise defined herein.

Information We Collect

We collect several types of information to provide and improve our Service, including:

Personal Data

While using our Service, you may be asked to provide certain personally identifiable information ("Personal Data"), which may include but is not limited to:

- Name (first and last)
- Email address
- Phone number
- Address (street, city, state, ZIP/postal code, country)
- Payment and billing details (if applicable)
- Sensitive information if voluntarily provided, such as preferences or health-related details for accessibility purposes

Usage Data

We automatically collect certain information about how the Service is accessed and used ("Usage Data"), including:

- IP address
- Browser type and version
- Device type and operating system
- Pages visited, date and time of visit, and duration on each page
- Referring/exit pages and URLs
- Diagnostic and analytics data

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to monitor activity on our Service and store certain information. Examples of cookies we use include:

- Essential Cookies: Required for the operation of our website.
- Performance Cookies: Used to analyze website performance and improve user experience.
- Preference Cookies: Remember your preferences for easier navigation.
- Advertising Cookies: Help deliver personalized ads and measure ad performance.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may impact the functionality of our Service.

How We Use Your Information

- We use your information for the following purposes:

- To provide, operate, and maintain our Service.
- To process transactions and send order confirmations.
- To communicate with you regarding your inquiries, appointments, or feedback.
- To notify you about changes to our Service.
- To personalize your experience and provide tailored recommendations.
- To improve the functionality, performance, and security of our Service.
- To comply with legal obligations or respond to lawful requests.
- To detect, prevent, and address technical issues or fraud.

Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include the duration of our relationship with you, legal obligations, and the potential for resolving disputes.

How We Share Your Information

We may share your Personal Data in the following circumstances:

Service Providers

We engage third-party companies to assist in providing our Service, including payment processing, analytics, and marketing. These Service Providers have access to your Personal Data solely for performing tasks on our behalf and are contractually obligated to protect it.

Legal Obligations

We may disclose your information if required to:

- Comply with a legal obligation.
- Protect the rights, property, or safety of Capell Flooring and Interiors, our customers, or the public.
- Prevent fraud or enforce our legal agreements.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your Personal Data may be transferred to the acquiring entity.

Opting Out of Communications

If you have subscribed to or are otherwise receiving emails from Capell Flooring and Interiors and no longer want to receive such emails in the future, you may opt-out by clicking the “unsubscribe” link at the bottom of any email you have received. Please allow ample time for us to process your request. If you are having difficulty unsubscribing, please contact us at info@capellinteriors.com.

If you are receiving text messages from Capell Flooring and Interiors at 208-288-0151 and no longer wish to receive them, you may opt-out by replying “STOP” to any message. However, we recommend waiting to unsubscribe from text messages or emails until your respective job or service with us is completed to ensure you continue to receive important updates and communications related to your project.

Even if you opt-out of receiving promotional emails or text messages, you may still receive communications from Capell Flooring and Interiors related to your interactions with us (such as confirmation of a registration, form submission, or service updates) or as otherwise required by law. Also note that we may need to retain Personal Data to honor your opt-out request, for record-keeping, research, and other purposes.

If you are receiving direct mail communications and no longer wish to receive them, you may opt-out by contacting us at info@capellinteriors.com.

Automated Decision-Making

We do not use automated decision-making or profiling processes to make significant decisions affecting users without explicit consent or notification.

Data Storage and Security

We store your information securely and use appropriate technical and organizational measures to safeguard it. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

If you are located outside the United States and provide information to us, your data will be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction. By submitting your information, you consent to this transfer.

Services Not Directed to California or Europe

Our Service is intended for use by individuals residing in the United States, primarily within the state of Idaho. We do not target or intentionally collect data from residents of California, the European Union, or other jurisdictions with specific privacy laws, such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR). If you are a resident of these regions and believe your data has been collected in error, please contact us at info@capellinteriors.com to request its deletion.

Your Privacy Rights

Depending on your location, you may have the following rights:

- Access and Portability: Request access to and obtain a copy of your data.
- Correction: Request corrections to any inaccurate or incomplete data.
- Deletion: Request deletion of your Personal Data, subject to legal and contractual obligations.
- Objection to Processing: Opt out of certain data processing activities.
- Data Restriction: Request a limitation on how your data is used.
- Withdrawal of Consent: Withdraw your consent to data collection and processing.

To exercise these rights, please contact us at info@capellinteriors.com. We will respond to your request in accordance with applicable laws.

Children's Privacy

Our Service is not directed to individuals under the age of 18, and we do not knowingly collect Personal Data from children. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us to request its deletion.

Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their Privacy Policies before providing your data.

Accessibility

We are committed to ensuring our Privacy Policy is accessible to all users, including individuals with disabilities. If you need assistance accessing this policy or require it in an alternative format, please contact us at info@capellinteriors.com.

Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in legal requirements or our practices. Any updates will be posted on this page with the revised "Effective Date." We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

- Email: info@capellinteriors.com
- Phone: 208-288-0151
- Mail: 1763 W. Marcon Lane Suite 100, Meridian, ID 83642

Last Updated: January 28, 2025

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