At Capell Flooring and Interiors, we aim to provide the best flooring experience, from selection to installation. To ensure clarity and transparency, we’ve outlined the following details regarding our installation process:
Independent Subcontractors:
Our installers are independent Idaho-licensed subcontractors. Rest assured, this arrangement will not impact:
- The price of your flooring.
- The quality of the installation.
- Any applicable manufacturer warranties or their terms and conditions.
All warranties and guarantees related to the installation come directly through our store, ensuring we remain your primary point of contact for any concerns or questions.
Scheduling and Arrival Window:
Whenever possible, we strive to provide a 2-hour arrival window for our installers. However, please understand that unforeseen circumstances, such as traffic or delays from a prior job, may occasionally affect arrival times. We try always communicate any changes to you as promptly as possible and there are sometimes circumstances beyond our control or sphere.
Day of Installation:
We request your cooperation on the day of installation to ensure a smooth process:
- Be Present: Please plan to be home during the installation. If you need to step out, we ask that you remain available via phone or video chat to address any questions or decisions that may arise.
- If You Cannot Be Home: If you are unable to be present, we will need a method to enter and secure your home, such as a key, garage code, or other access instructions. Additionally, arrangements should be made to ensure the property can be properly secured at the end of each workday. Especially in the case of hardwood refinishing where you must be out of the house, then we need to have a plan to be able to get in over the multiple days in which you are gone from the home.
Contract Verbiage:
The following statement is included in all Capell Flooring and Interiors contracts:
"Subcontractors. Customer agrees that the Dealer may hire subcontractors at its discretion and that some or all labor required may be performed by the subcontractor(s) selected by Dealer."
We appreciate your trust in Capell Flooring and Interiors. Our team is committed to delivering a professional, high-quality installation experience that meets your expectations and ensures the lasting beauty and functionality of your flooring.
If you have any additional questions or concerns about the installation process, please contact us at 208-288-0151 or sales@capellinteriors.com.
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Don’t just take our word for it—hear directly from our delighted customers about their exceptional experiences with Capell Flooring! Our amazing customers took time out of their busy lives to share their experiences with Capell Flooring—and we couldn’t be more thankful!
“A huge thank-you to Matt Capell and everyone at Capell Flooring and Interiors for all of their help during our ongoing crazy hardwood floor adventure! They gave us a great deal on our new flooring, and Matt and his crew took the time to listen and answer all of our silly questions. We chose to install the floor ourselves, but received a ton of support from everyone at Capell Flooring during the process. We love our new floor, and will definitely be back!”
"As a property manager, I'm always on the lookout for companies with not only high quality products/services, but high quality customer service and communication as well. That being said, Capell is my go-to company for our flooring needs. I rely on their judgement to let me know what needs to be done. They complete all jobs efficiently and do an amazing job. They communicate what's important, and they have competitive pricing. All-in-all, highly recommended!"
"I have always been impressed with the laid back honest approach that I feel when dealing with Capell Flooring and Interiors. Capell flooring has always been my preferred flooring specialist. I have and will continue to send all of my family, friends and business referrals to them. You can count on friendly, knowledgeable service and most important to me, honesty."
Friday, March 07, 2025
Sunday, February 23, 2025
Monday: Closed
Tuesday: 9-6 pm
Wednesday: 9-6 pm
Thursday: 9-6 pm
Friday: 9-6 pm
Saturday: 10-4 pm
Sunday: Closed